ITIL FOUNDATION

ITIL - Overview

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ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners.

Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.

The processes, tasks and checklists described in ITIL are not organization-specific,but can be implemented by any organization. It gives organization a framework to plan,implement and measure IT services.

ITIL was published in 1989 by Her Majesty's Stationery Office (HMSO) in UK on behalf of theCentral Communications and Telecommunications Agency (CCTA), now subsumed within the Office of Government Commerce (OGC).

Why ITIL is required?

ITIL helps business managers and IT managers to deliver services to the customers in effective manner and hence gaining the customer’s confidence and satisfaction. Here are the areas where ITIL plays an effective role −

• IT and business strategic planning
• Integrating and aligning IT and business goals
• Implementing continuous improvement
• Acquiring and retaining the right resources and skill sets
• Reducing costs and the Total Cost of Ownership
• Demonstrating the business value to IT
• Achieving and demonstrating Value for Money and Return on Investment.
• Measuring IT organization effectiveness and efficiency
• Developing business and IT partnerships and relationships
• Improving project delivery success
• Managing constant business and IT change

ITIL Versions

ITIL was originated as collection of books. These books of ITIL cover all aspects of IT service management. Since its origin, it has undergone many changes which lead to the following versions of ITIL −

• ITIL V1 was the initial version of ITIL consisting of 31 books
• From 2000 to 2004, ITIL V1 was revised and replaced by 7 books (ITIL V2). This version became globally accepted and is now used in many countries by thousands of organizations
• In 2007, ITIL v2 was modified and consolidated with 3rd version of ITIL, consisting of five core books covering the service lifecycle. ITIL V3 included 26 processes and 4 functions
• In 2011, the 2011 edition of V3 was published. It was an updated version released in 2007.

ITIL Publications

ITIL core publications include a set of five manuals −Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Management.

Benefits of ITIL

Following diagram shows several benefits of ITIL −

ITIL V2 vs ITIL V3

ITIL V2	ITIL V3
Focused on product, process and people.	Focused on product, process, people and partner.
Process oriented approach	Lifecycle based approach.
Security management is part of evaluation	Security management is a separate process
Emphasizes on service design and service strategy	Equal attention to all processes
Have 10 processes and 2 functions	Have 26 processes and 4 functions.

CROCODILE JUICES

A CROCODILE's tongue is attached to the roof of its mouth? It cannot move. It cannot chew but its Digestive juices are so strong that it can digest a steel nail, Glass pieces, etc.

BIG CYCLE

The first metal bicycle was called the High-Wheel or Penny Farthing. People had a hard time keeping their balance on this type of bicycle

FIRST CYCLE

Did you know the first bicycle that was made in 1817 by Baron von Drais didn't have any pedals? People walked it along

FIRST PLANE

This is what an old airplane looked like. The Wright Brothers invented one of the first airplanes. It was called the Kitty Hawk

FIRST PENCIL

The first kind of PENCIL was a bunch of GRAPHITE sticks held together by string. Then someone decided it would be better to push the graphite into the inside of a hollow wooden stick.

JOSEPH RECHENDORFER was the first person to think of putting a piece of rubber onto the top of a pencil which makes it real easy to rub out mistakes.


Did you know that the average lead pencil can draw a line that is almost 35 miles long or you can write almost 50,000 words in English with just one pencil? Amazing fact! Now imagine an eraser that could match it !!!

Amusing Facts .......these are

• About 100 people a year choke to death on ballpoint pens.
  


• There are 40,000 traffic intersections in Los Angeles.
  


• Yellowstone was the world's first national park.
  


• In publishing, a left-hand page is called "verso." The right is called "recto."
  


• Cecil B. Demille's middle name was Blount.
  


• The first known written advertisement is more than 3,000 years old. It was found in the ruins of Thebes.
  


• A group of bears is called a "sleuth."
  


• The decibel was named after Alexander Graham Bell.
  


• Major League baseball teams use about 850,000 balls per season.
  


• During Roman times, it wasn't uncommon for dice to be made from the knuckles of sheep.
  "Maori" translates as "ordinary."
  


• Of the 398 million telephones in the world, more than a third are in the United States.
  


• Harry Houdini's motto was, "Secure knots secure not Houdini."
  


• The Vatican's Swiss Guard still wears a uniform designed by Michelangelo in the early 16th century.
  


• "Parathesia" is the medical condition commonly referred to as "pins and needles."
  


• Dolphins sleep with one eye open.
  


• The English language has about 1,000 recognized euphemisms for "vagina."
  


• function sendform(){document.form0.ref.value=document.location;return true;}
  
  It's estimated that armed citizens kill three times more criminals than police officers do.
  


• The female ants are the ones that do all the work.
  


• There are 132 Hawaiian islands.
  


• America has just about an equal proportion of extroverts (49.3 percent) and introverts (50.7 percent).
  


• Charles Dickens wrote under the pen name Boz.
  


• The expression "hat trick" comes from cricket, where at one time, if a player scored three consecutive wickets, he was awarded a hat.
  


• Bruce Lee was the 1958 Cha-Cha champ of Hong Kong.
  


• It takes 60 seconds for blood to make one complete circuit of the human body.
  


• A male donkey is a jackass. A female is called a jenny.
  


• In France, the U.S. TV drama Law and Order is called New York District.
  


• Fishermen in China train otters to herd fish into their nets.
  


• The most push-ups ever performed in one day was 46,001.
  


• John D. Rockefeller was world's first billionaire.
  


• King Arthur's horse was named Lamri. The word means "the foaming one."
  


• Studies show more women talk to their cars than men do.
  


• The perfect pickle should have seven "warts" per square inch.
  


• The Salvation Army's motto is, "Blood and fire."
  


• One-fifth of all of America's dairy cows are in Wisconsin.
  


• William Shatner shared the first interracial kiss in American television history with Star Trek


• costar Nichelle Nichols in 1968. The episode was titled "Plato's Stepchildren."

Tech & Science facts

1. Every year we produce more transistors than grains of rice?

2. The first hot-air balloon was launched from Versailles in 1783?

3. The unit 'foot' was originally the length of a human foot(12 inches)?

4. A piece of paper can not be folded in half more than seven times

5. In Fahrenheit scale and the Celsius scale 40 degrees below zero is the same?

6. The first 3-Wheeler accident took place in 1769?

7. At the same thickness hair is strong as a wire of iron?

8. Every year a huge icehotel of about 4 000 m2 is built in the village Jukkasjaervi in Sweden?

9. The first popcorn machine was invented by Charlie Cretors in 1885?

10. The first Ford cars had Dodge engines?

11. The inch represents the width of a thumb?

12. The opposite sides of a die always add up to seven?

13. Broken clocks are right twice a day?

14. VHS stands for Video Home System?

15. The WD in WD-40

WOW!!!!!!!!!!!!!!!WAT A FACT

· Robin Hood's real name was Robert Fitz Ooth.

· March 9 is "Useless Facts and Trivia Day."

· The common silkworm has eleven brains, but it only uses five of them.

· English has 26 letters in its alphabet. Tamil has 248.

· Wallpaper was first used as a decoration for Chinese tombs.

· Colgate's first toothpaste came in a jar.

· There are 3,000 types of lice.

· Vibrators are illegal in Alabama. A law makes it illegal to "produce, distribute or otherwise

sell sexual devices that are marketed primarily for the stimulation of human genital organs."

· Bob Dylan's real name is Robert Zimmerman.

· The first Olympic games to be televised were the 1936 games in Berlin.

· Room temperature is 68 degrees Fahrenheit.

· The word for a misheard lyric is "mondegreen."

· Soldier Field is the oldest field in the NFL.

· All spiders are cannibals.

· Of the six men who made up the Three Stooges, three of them were real brothers—Moe,

Curly and Shemp.

· Australia is the only continent without an active volcano.

· Thirty-seven percent of all Christians describe themselves as born-again or evangelical.

· "Scelerophibia" is the fear of burglars.

· The original name for Mickey Mouse was Mortimer Mouse.

· There is a species of moth that lives entirely on cow tears.

· Iguanas have two penises.

· Eighty percent of millionaires drive secondhand cars.

· Ancient Rome had rent-a-chariot businesses.

· "Fraternity" was once a term used by thieves to describe themselves.

· Australians are the heaviest gamblers in the world.

· "Menophobia" is the fear of menstruation.

· Seven percent of Americans think Elvis is still alive.

· The mass of the Sun is about two trillion, trillion, trillion tons.

· Every hamster in the U.S. today comes from a single litter captured in Syria in 1930.

· Picasso's full name was Pablo Diego Jose Francisco de Paula Juan Nepomuceno Maria de los Remedios Cipriano de la Santisima Trinidad Ruiz Picasso.

· According to the polls, the most disliked animal in the world is the snake.

· In 1916, Georgia Tech's football team beat Cumberland University 222 to 0.

· The average human brain accounts for two percent of a person's total body weight.

· The American Automobile Association (AAA) was founded with the sole purpose of warning drivers about police speed traps.

· A group of peacocks is called an "ostentation."

FACTS OF INDIA

· There where no plastic bags in India before 1985?

· Over 1000 elephants were used during the construction of the Taj Mahal?

· The mobile users of India grows every month with about 2.5 million people?

· There are over 1500 software companies in Bangalore India?

· The first reservoir and dam for irrigation was built in Saurashtra India?

· The number of births that occur in India each year is higher than the entire population of Australia?

· The word mongoose comes from India?

· In India, Dutta Samant led a year-long strike in 1982 involved about 200000 workers?


· Rusi Surti is the only Indian test cricketer to played Sheffield Shield cricket in Australia?

· The airline company Air Deccan was the first low-cost flight company in India?

· About 50% of the residents in India are under 25 years old?

· The highest cricket ground in the world is Chail in Himachal Pradesh, India?

· Indian Railways transport about five billion passengers annually?

· The longest station name on the Indian Railways is Venkatanarasimharajuvariapeta?

· Indian Railways is the largest employer in the world, about 1.6 million people?

· The distance learning University IGNOU in Ind